So help me out here!?

I’ve got a termination coming up for a man in our company who is middle management not entirely great at what he does but eventually the job gets done. He’s arrogant, rude, chip on his shoulder, downright ass, if you ask me! He has the attitude that he is right all the time nothing he does is wrong and that he should probably be the guy running the company…Ever meet this type of guy? I hate them to be perfectly honest…KARMA baby! So even though I’m secretly happy this is going down, I’m nervous about doing it…..I just don’t know how this type of guy will react to me. So please pass along any tips or advise on how to approach this when I’m already apprehensive……

HR Gal!

I am fired….? Seriously?

Terminations are tricky, depending on the circumstances around them. If they are not done properly, can land the company in some hot water! I do not have a lot of experience in this area, I can count on both hands that amount of terminations I have done. So this post is really about YOU giving me your advice in this area… :)

The only tips I have come up with for myself are:

DOCUMENT everything from the start of employment.

Follow the policies already in place for discipline

As soon as it becomes apparent that a termination is needed, get legal advise on the appropriate steps to take until you’re comfortable you won’t miss anything.

Be polite, keep your heart out of it, you are crumbling someones world…but they will bounce back!

The actual termination meeting should be short and to the point answer any questions briefly and ensure the person gets home safely. My very first termination was a gross misconduct of an employee, so there was an investigation, then the decision to terminate. I sat in that meeting terrified not knowing what to expect, I mean this grown established man was being terminated, he curled up like a little boy and rocked back and forth for about 2 minutes before crying and then pulled himself together, took the paperwork and left. It was an awful feeling to witness the fall of someone, I felt bad for him. That night I went home and for about the next week or so was going back and forth in my head is this the career path I want to take because that position I was in and feelings I felt are part of the territory. After a week I made a decision, OF COURSE this is where I want to be! There is so much more to the role of Resourcing Humans that just terminations…I pulled my socks up and decided that I will completely separate myself from that aspect, and then rest of the terminations I had done or sat it on didn’t bother at all. I’ve developed some weird skill about it and I can probably fire anyone :) Yet, if there comes a time where I will be terminated…..who knows how I will handle that!

 So please send me tips, advise, or just plain old stories I’m interested in reading everything you’ve got…I promise to get back to you :)

 

HR Gal!

Interviews

The interview is daunting..regardless of which side of the table you are on! If you’re conducting the 1st interview, I believe there is a lot of pressure put on you. You’ve already spent time weeding through the resumes, now  you’ve got to weed through the ”good on paper” ones. Usually if your company conducts 2 sets (or more) interviews, then generally 3-4 interviewers conduct them. What kinds of questions get you the honest reflection of the person you’re speaking with?  If you’ve selected someone for the next round and the second interviewer is not happy, does it reflect badly on your skill? If your company only does one set of interviews then makes their decision this is more intimidating.  What if you hire the wrong person?

How about being interviewed? This can also be just as nerve-wracking.  There are thousands of tips on the right things to say and how to answer questions etc. if you google it. How about trying not to be nervous, the physical signs of being nervous, getting tongue-tied, loosing track of your thoughts, forgetting what you did in the past that can be used as examples. All these things can come across the wrong way and could botch the interview for you.

My tips:

The interviewer try to make the candidate feel comfortable! start of with some light humor. Start off with just general review type of questions talking about the resume, this may help with allowing him/her to relax and start to ge a bit more comfortable before getting to the nitty-gritty.

Try to ask questions that show how a person has handled difficult or uncomfortable situations. In fact even the way the interview is going can be an indication of how they handle stress. Past behavior is a decent predictor of future behavior.

There are some articles I’ve read on the right types of questions to ask. I read once a blurb about the uselessness of the “weakness” question. I like this question, in fact I believe that every single person has areas of improvement and should be able to identify them to you…the key is though, if they can tell you what they are I like to also hear what they are doing to overcome or improve.

I’ve read this Globe and Mail article http://www.theglobeandmail.com/report-on-business/careers/management/morning-manager/ten-must-ask-job-interview-questions/article1855882/  which I thought was good, short to the point a good base for putting together a weighting or scoring scheme for your interviews.

Also don’t give the candidate any false information about the position or what it ‘may’ turn into, or eluding to something that isn’t. You may end up hiring someone who is later disengaged because of what they thought the role would be, and isn’t.

The Interviewee - Go into each interview as if you don’t need the job. Be positive. You will find yourself more relaxed. Allow yourself some “spare’ time prior to clear your head. If you’re working until the interview leave work a bit earlier to have some prep time, you don’t want to arrive for an interview agitated from work.

Do your research, know the company, make a list of anything about the company that intrigues you or you need clarification on. Know the person who you’re meeting, what their role is in the company. The more you know about the position and company, the better. You can ask intelligent questions.

Know exactly what it is you want in a new position and what you have to make it successful. Know your strengths and weaknesses. Be prepared to provide examples of past experiences and how you’ve handled them.

Be HONEST! You would hate to be hired on false pretenses and then not be able to live up to expectations!

So those are just some of my random thoughts on the interview. Please feel free to comment, whether you agree or disagree or want to add a good point.

HR Gal!

AODA!

Are you ready? Are you compliant? Have you started? Are you done?

The Accessibility for Ontarians with Disabilities Act, 2005 has set standards to make Ontario more accessible. The 1st of those standards is the Accessible Customer Service Standard. The requirements of this standard are as follows:

1. Establish policies, practices and procedures on providing goods or services to people with disabilities.
2. Use reasonable effort to ensure that your policies, practices and procedures are consistent with the core principles of Independence, Dignity, Integration and Equal Opportunity
3. Set a policy on allowing people to use their own personal assistive devices to access your goods or services and about any other measures your company may offer to enable them to access your goods or services
4. Communicate with people with disabilities in a manner that takes into account their disability
5. Allow people with disabilities to be accompanied by their guide dog or service animal in those areas of the premises you own that are open to the public, unless the animal is excluded by law. If the animal is excluded by law then you must use other measures to provide services to the person with the disability
6. Permit people with a disability who use a support person to bring that person with them while accessing goods or services in the premises open to the public
7. If admission fees are charged, provide notice ahead of time on what admission, if any, will be charged for a support person of a person with a disability.
8. Provide notice when facilities or services that people with disabilities rely on to access your goods or services are temporarily interrupted.
9. Train staff, volunteers, contractors and any other people who interact with the public or third parties on your behalf
10. Train staff, volunteers, contractors and any other people who are involved in developing your policies, practices and procedures on the provision of goods or services as it relates to customer service
11. Establish a process for people to provide feedback on how you provide goods or services to people with disabilities, how you will respond to any feedback and how you will take action on any complaints. Make information about your feedback process readily available to the public
AND if your company has more than 20 employees you are required to do these additional requirements:
12. Document in writing all your policies, procedures and practices for providing accessible customer service and report online.
13. Notify customers that these documents are available upon request
14. When giving the documents required under the customer service standard to a person with a disability, provide the information in a format that takes into account the person’s disability

When I was reading all the requirements etc. I thought how does this apply to my company??? We are a manufacturing plant and about 95% of our employees do not see or interact with the public. So at first I thought great this will only apply to a few people. So I put together my policy statement, the program, the feedback all the things I needed to do, the training is set based on the employees that need it. I thought as one last good measure I would call the Ministry of Social Services and ‘double check’ that I have done it all correctly. To my surprise, I found out that EVERY employee needed the training. But the way the legislation is worded made me think otherwise. Oh well, so much for an easy implementation!

Please check out www.aoda.ca
This link is a Video training that will serve as all the required training content you need. http://www.mcss.gov.on.ca/mcss/serve-ability/splash.html
You can add a power point presentation to this to ensure that the message gets across.
Here is a link to the legislation
http://www.e-laws.gov.on.ca/html/source/regs/english/2007/elaws_src_regs_r07429_e.htm

I am hoping that these links come through, I’m still learning the in’s and out’s of this site (some would say I’m technically challenged)

I would love to hear any comments from you so please leave them or email me directly at
theresourcesofhumans@gmail.com

Looking forward to your comments!

HR Gal!

Getting Started…..

I believe in the value of Human Resources. I am here to try to get information out there and to learn as much as I can…I also want to help those small business that can’t afford an HR team, those who are resourcing their own humans ineffectively….I want to do this for selfish reasons…I need to learn. PLUS I am going to have a no holds barred policy here, of course while maintaining confidentiality.

HR is such a hugely broad subject and it affects EVERY area of an organization.

I will leave you on that note while I compile my first real post……see you in a few days!